philsot Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how philsot ("philsot," "we," "us," "our"), the operator of the online gaming platform at philsot.app, collects, uses, stores, shares, and protects the personal information of individuals ("you," "Player," "User") who access or use the philsot platform, including its website, account services, games, promotions, and customer support channels.

philsot is committed to the responsible handling of personal data in a manner consistent with applicable privacy legislation, including the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By registering for or using a philsot account, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2. Data Controller Information

philsot acts as the data controller for the personal information collected through the philsot platform. As data controller, philsot determines the purposes and means of processing your personal data. All data protection queries, access requests, and complaints may be directed to our support team using the contact details provided in Section 13 of this Policy.

3. Personal Data We Collect

philsot collects only the personal data necessary to provide, operate, and improve our services. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's license).
• Contact Data: Email address, Philippine mobile number, and residential address.
• Account Data: Username, password (stored in encrypted form), account preferences, and communication preferences.
• Financial Data: Payment method details (e.g., GCash registered number, bank account details for withdrawal), transaction history, deposit and withdrawal records, and wallet balance information.
• Gaming Data: Game history, bet amounts, game outcomes, session durations, and bonus usage records.
• Technical Data: IP address, device type and model, operating system, browser type and version, and session identifiers.
• Usage Data: Pages visited, features accessed, time and duration of platform sessions, and clickstream data.
• Verification Data: Copies of government-issued identification documents and proof of payment method ownership, collected as part of Know Your Customer (KYC) verification processes.
• Communications Data: Records of support interactions, live chat transcripts, and email correspondence with philsot.

4. How We Collect Your Data

philsot collects personal data through the following channels:

• Direct Collection: When you register an account, complete your profile, make a deposit or withdrawal request, submit KYC documents, contact support, or participate in a promotion.
• Automated Collection: Through cookies, tracking pixels, and server log files that record Technical Data and Usage Data each time you access the philsot platform.
• Third-Party Sources: From payment service providers (e.g., GCash, PayMaya, BPI, BDO) in connection with processing transactions; from identity verification services used to confirm the authenticity of KYC documents; and from fraud prevention and anti-money laundering screening tools.

5. Purposes and Legal Bases for Processing

philsot processes your personal data for the following purposes, each supported by a corresponding lawful basis:

• Account Registration and Management: To create and administer your philsot account. Legal basis: Performance of contract.
• Identity Verification (KYC): To verify your identity, age (must be 21+), and eligibility to use the platform. Legal basis: Legal obligation and legitimate interest.
• Payment Processing: To process deposits, withdrawals, and refunds in Philippine Peso via supported payment channels. Legal basis: Performance of contract.
• Gaming Services: To provide access to games, record bet outcomes, and manage your wallet balance. Legal basis: Performance of contract.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, cheating, and money laundering. Legal basis: Legitimate interest and legal obligation.
• Responsible Gaming: To monitor gaming behavior and enforce responsible gaming tools including self-exclusion, deposit limits, and session controls. Legal basis: Legal obligation and legitimate interest.
• Customer Support: To respond to your queries, complaints, and requests. Legal basis: Performance of contract and legitimate interest.
• Marketing Communications: To send you promotional offers, bonus notifications, and relevant platform updates, where you have opted in to receive such communications. Legal basis: Consent (withdrawable at any time).
• Platform Improvement: To analyze usage patterns and improve the philsot platform's performance, design, and content. Legal basis: Legitimate interest.
• Regulatory Compliance: To comply with applicable Philippine gaming regulations, anti-money laundering requirements, and court orders or lawful requests from government authorities. Legal basis: Legal obligation.

6. Sharing and Disclosure of Personal Data

philsot does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following limited circumstances:

• Payment Processors: Personal and financial data shared with GCash, PayMaya, BPI, BDO, Metrobank, Visa/Mastercard, and InstaPay solely to process authorized transactions.
• Identity Verification Providers: Identity and verification data shared with licensed KYC service providers to confirm document authenticity.
• Game Content Providers: Technical and gaming data shared with licensed game studios and providers to deliver game content and resolve disputes.
• Regulatory and Law Enforcement Authorities: Data disclosed to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or any other competent authority as required by applicable Philippine law or lawful order.
• IT and Infrastructure Providers: Technical data processed by our hosting, cloud infrastructure, and cybersecurity providers under strict data processing agreements.

All third parties to whom philsot discloses personal data are required to handle such data in accordance with applicable privacy law and are prohibited from using it for any purpose beyond that for which it was shared.

7. Data Retention

philsot retains your personal data for as long as your account is active and for such additional periods as are required by applicable law or legitimate business need. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, as required for anti-money laundering compliance under Philippine law.
• KYC verification documents are retained for the duration of account activity plus five (5) years following closure.
• Support communications are retained for a minimum of two (2) years.
• Marketing consent records are retained for the duration of the consent period plus two (2) years following withdrawal of consent.

Upon expiry of applicable retention periods, philsot will securely delete or anonymize your personal data in accordance with our internal data lifecycle procedures.

8. Cookies and Tracking Technologies

philsot uses cookies and similar tracking technologies on the philsot platform to support platform functionality, session management, fraud prevention, and analytics. The types of cookies used include:

• Strictly Necessary Cookies: Essential for platform operation, login session management, and security. Cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options.
• Analytics Cookies: Collect aggregate data on how players use the philsot platform, used to improve performance and user experience.

You may manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the philsot platform.

9. Security of Personal Data

philsot implements technical and organizational security measures appropriate to the nature and sensitivity of the personal data we process. These measures include:

• TLS (Transport Layer Security) encryption on all data transmissions between your device and the philsot platform.
• Encryption of stored passwords and sensitive financial data at rest.
• Two-factor authentication (2FA) support for all player accounts.
• Access controls restricting internal access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the philsot platform infrastructure.
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

While philsot takes all reasonable precautions to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a personal data breach that poses a risk to your rights and freedoms, philsot will notify affected players and the National Privacy Commission as required by the Data Privacy Act of 2012.

10. Your Rights as a Data Subject

Under the Republic of the Philippines' Data Privacy Act of 2012, you have the following rights with respect to your personal data held by philsot:

• Right to be Informed: The right to know what personal data philsot collects about you and how it is used — as described in this Policy.
• Right of Access: The right to request a copy of the personal data philsot holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention requirements.
• Right to Object: The right to object to processing based on legitimate interest, including direct marketing.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format for transfer to another controller where technically feasible.
• Right to Lodge a Complaint: The right to submit a complaint to the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact the philsot support team using the contact details in Section 13. philsot will respond to verifiable data subject requests within thirty (30) calendar days.

11. Children and Minors

The philsot platform is strictly intended for individuals who are twenty-one (21) years of age or older. philsot does not knowingly collect personal data from individuals under the age of 21. If philsot becomes aware that personal data has been collected from a minor, the relevant account will be immediately suspended, all associated data will be deleted, and any deposits returned. If you believe a minor has registered on the philsot platform, please contact us immediately through our support channels.

12. Changes to This Privacy Policy

philsot reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will provide notice through the philsot platform interface or via the email address registered to your account, with the updated effective date clearly stated. Continued use of the philsot platform after the effective date of any revised Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically.

13. Contact and Data Queries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by philsot, please contact our team through the following channels:

• Live Chat: Available 24/7 directly through the philsot platform — average response time under 2 minutes.
• Email: [email protected] — responses provided within 24 hours under standard operating conditions.

For formal data subject rights requests or complaints, please include your full name, registered email address, and a clear description of your request or concern. philsot will acknowledge receipt within 3 business days and provide a substantive response within 30 calendar days.